O F Packaging: Customer Service Specialist

About Us:
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O F Packaging is an Australian-owned and operated business leading the market with innovative flexible packaging solutions. As a part of the Close the Loop Group, we are dedicated to providing sustainable packaging options that consider the end of life for our products. With manufacturing facilities in Melbourne and offshore capabilities in China, Vietnam, and India, we are among the top packaging companies in Australia and the Asia-Pacific region. Join us on our journey to be an industry leader in sustainable packaging solutions.

The Role:

As a Customer Service Specialist, you’ll play a pivotal role in managing the order-to-delivery process. You’ll work closely with our sales team to provide an exceptional service experience for our customers. Your key responsibilities will include (but not limited to):

Key Responsibilities:

• Customer Communication & Engagement: You’ll provide accurate information about products, orders, and delivery options. You’ll address customer concerns promptly and escalate issues as necessary.
• Order Management: You’ll process and manage customer orders efficiently, ensuring all details are correct. You’ll coordinate with suppliers and logistics teams to meet delivery timelines.
• Relationship Building: You’ll build and maintain strong relationships with customers, understanding their needs and gathering feedback to improve our services.
• Repeat Order Management: You’ll manage repeat orders, ensuring pricing and timings are accurate and meet customer expectations.
• CRM Management: You’ll update and maintain our CRM system (NetSuite) with accurate customer information and sales activities.
• Product Development: You’ll collaborate with the sales team and suppliers to develop and launch new products, ensuring accurate product specifications and customer approvals.

Requirements:

• Previous experience in a customer service role, preferably within the packaging or manufacturing industry.
• A customer-centric mindset with a passion for delivering outstanding service.
• Strong communication and interpersonal skills.
• Excellent organizational skills with a keen attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in CRM systems, preferably NetSuite.
• A proactive and problem-solving mindset.

Why Join Close the Loop?

At Close the Loop, we value our employees and offer a collaborative and supportive work environment, and we’re committed to sustainability and innovation. If you are looking to make a positive impact and be part of a team that wants to make change for the better, this is the perfect opportunity for you.

How to Apply:

If you meet the above requirements and want to join our team, please apply by submitting your resume to our HR Manager via email.
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Priya Sydamah-Douglas
priya@ctlgroup.com.au

We look forward to receiving your application.